Privacy Policy

Last updated: August 2026

PepStep Guide and Research (“PepStep,” “we,” “us,” or “our”) is committed to protecting your privacy. PepStep does not sell, rent, trade, or share your personal information with third parties for their marketing purposes at any time.

Information We Collect

We may collect information you voluntarily provide when you:

• Create an account or join a membership
• Complete questionnaires or assessments
• Place an order
• Contact us by email or form
• Use site tools such as the calorie tracker

This may include name, email address, shipping address, payment information (processed by third-party processors), and health-related information you choose to submit for clinical evaluation.

How We Use Information

We use the information solely to:

• Process memberships and orders
• Facilitate clinician evaluation and care (when applicable)
• Provide customer support
• Improve our platform and services
• Comply with legal obligations

No Sharing for Marketing

We do not share your personal information with third parties for their own marketing or advertising purposes. Limited sharing occurs only as necessary with trusted service providers (payment processors, shipping carriers, clinical partners such as OpenLoop Health, and IT infrastructure) who are contractually obligated to protect your data and use it only for the services they provide to us.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

Your Choices

You may request access to, correction of, or deletion of your personal information by contacting us at support@pepstepguide.com. We will respond in accordance with applicable law.

Children

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect the most recent version.

OpenLoop Health Notice of Privacy Practices

Clinical services are delivered by licensed clinicians in the OpenLoop Health network. How those clinicians and OpenLoop may use and disclose medical information is described in OpenLoop Health’s Notice of Privacy Practices (NOPP): openloophealth.com/notice-of-privacy-practices. That NOPP applies to protected health information held by OpenLoop and its affiliated covered entities. This PepStep Privacy Policy applies to information collected on pepstepguide.com.

Contact

Questions about this Privacy Policy may be sent to support@pepstepguide.com.