Cancellation and Refund Policy

This policy should be read with our Terms of Service. Questions: info@pepstepguide.com.

Memberships

You may request cancellation of a PepStep membership by emailing info@pepstepguide.com. Membership fees are generally non-refundable once the membership period has begun, except where required by law or as otherwise stated in the Terms of Service.

Clinician-prescribed compounded medications

Prescription products dispensed by a pharmacy partner are subject to that pharmacy’s and OpenLoop’s applicable cancellation and refund rules, state law, and whether the product has left the pharmacy. Contact info@pepstepguide.com and we will direct the request. Compounded medications cannot always be restocked.

How to request a cancellation or refund

Email info@pepstepguide.com with your name, order or membership reference, and reason. We will respond in accordance with the Terms of Service and applicable law.